General Terms& Conditions -

These terms and conditions do not affect your consumer statutory rights.

1. Returns & Exchanges :

If you are not satisfied with your purchase you may request a refund or exchange within 14 days of receipt of order. We must also receive your return back to us within 14 days of receipt for a refund on the item (s). No returns will be accepted if returned after the 14 day period. Please note customer is responsible for postal charges when returning items back to us which are NOT refunded.

If you require an exchange we suggest placing a new order with us where we can refund back on the returned items once received. Alternatively you may return an item for exchange enclosing payment of our standard delivery charge for £2.75. Cheques/postal orders to be made payable to "Little Sweetie LTD"

All items being returned must be in an original and saleable condition, unworn and with labels attached. We reserve the right to refuse or accept items that are not returned in their original condition, which are clearly damaged, stained and tainted. We therefore ask that reasonable care is taken when trying on items and footwear.

For international customers please follow the above and mark your parcel 'Returned Gift ' with minimal value to ensure we are not charged tax duty. Any tax duties charged to us will be deducted from refund.

THIS DOES NOT AFFECT YOUR STATUARY RIGHTS

2. REFUNDS: Refunds for returned items are paid in the manner in which the order was paid by. Except bank transfers where a cheque will be issued.

Please note we do not refund or accept returns for items delayed in the post, it is the customers responsibility to allow enough time from placing order to receiving the goods, particularly at seasonal peak periods. If in doubt of delivery timescales please contact us.

We do not refund on items returned back to us after 14 days of receipt, in such curcimstances a credit note will be issued where you can purchase from us at a later date.

Items returned within 7 days of receipt are entitled to a full refund in compliance with the DSR (Distance selling regulations). Items returned 7-14 days after receipt are only entitled to an item cost refund. Where free delivery has been applied no postage costs will be paid.

Should items be returned back to us for a refund and the remainder of your order falls below £50.00 please note that the delivery charge becomes payable and this will be deducted from your refund.

Should your item be returned as undelivered due to an incorrect address given on your order or due to item not being picked up we shall firstly contact you to arrange a redelivery or a refund. Please note refunds will be given minus delivery cost. Delivery cost must also be paid at the standard rate depending on the country where you live. 

3. LOST ITEMS: Please note a tracking number is provided for all items sent, should your order go missing through the post, your item will only be deemed missing if for UK customers it does not arrive within 15 days or for overseas customers 21 days. After this period a refund or a replacement will be offered, subject to available stock at that time.

 
4. AVAILABILITY
We aim to stock all items that are on our website, and update items as soons as they become out of stock or sold out. However in the event of an item being delayed or out of stock we will contact you to advise on approximate delivery date or substitute. We will then let you decide on how you would like to proceed. Please do not order goods which are marked on website as 'Sold Out'. For Sarah Louise items marked "Special Orders" these items are not held in stock but are ordered as soon as a customer order is received.

5. PRICES: Prices are liable to increase without notice. All goods and offers are subject to availability and may be withdrawn or changed at any time.

6. DELIVERY
a) Please note we cannot guarantee delivery timescales and days. Timescales given in delivery section are approximate only. Please ensure items are ordered in advance where possible and please allow adequate time,particularly if ordering from overseas for delivery of your order.

b) FREE Delivery - Free standard delivery only is given for customers whose order is over the value of £50.00. This value EXCLUDES any delivery costs. This applies to UK CUSTOMERS ONLY and excludes Special Delivery, Special Delivery Saturday, and ALL European and International Standard and Courier delivery services. These services are chargeable as per our stated delivery costs.

Free delivery does not apply to exchanges. 

Should items be returned back to us for a refund, or an item cancelled off your order and the total cost of your order after the items deducted falls below £50.00 please note that the delivery charge becomes payable and this will be deducted from your refund.

7. ORDER RESTRICTIONS
Please note we do not supply to other outlets and services. For fraud purposes we do not accept orders over £150.00 unless we are contacted prior to your purchase.

8. AMENDING YOUR ORDER :Please contact us directly should you wish to add to or amend your order. Any difference in cost must be paid in full.

9. PRIVACY: We are comitted in ensuring your online security and as such we do not disclose customer personal information to third parties or other companies. The information provided by you to us is to enable us to process your order and will remain private and confidential,unless the law enforces us to pass on this information to a business or legal partner acting on our behalf.

10. TAXES & DUTIES
This responsibility lies with the customer or recipient in all circumstances.

11. VAT: All prices are inclusive of VAT at the current rate of 20% except some items which are exempt or non-vat items.

12. QUALITY OF GOODS: All products supplied are to the highest standard and are only suitable for the purpose in which the item is intended. Gift items are ornamental and not suitable for use as a toy. Please note all goods are described to the best of our ability and we would like to remind our customers that due to the reproductive nature of the internet and browsers there may be some slight variants to colours,sizing or trims of a small minority of our items. In the rare event that your item is faulty we must be notified upon receiving your order. For all returns of faulty items proof of postage must be retained by the customer as proof of cost. We recommend returning items 1st Class Recorded Post.

13. CUSTOMER SERVICE
It is our policy to maintain and offer you the best possible customer care and service and we welcome your comments and suggestions to improvements on our service and website. If you have a problem or a concern, please contact us via post or email where we will deal with your problem or concern in the strictest confidence and will endeavour to ensure that the matter is resolved as quickly as possible and to the customers satisfaction.

14. CANCELLATION OF YOUR ORDER: We have every right to cancel orders which we deem as fraudulent. if you wish to cancel your order you must contact us directly and any requests for order cancellations must be in writing or via email within 7 days of the orginal order being placed.

15. DISCLAIMER

*Please ensure all your contact details are correct so we can contact you if we need to regarding your order. Incorrect contact details may lead to the delay of your item.
*All products and services are subject to availability.
*Prices do not include postage cost. Postage cost will be added at checkout.

*Goods will only be despatched once payment has cleared.

*We will not be held responsible if by any reason of fire,accident,theft,or force majeure or for ANY other reason beyond our control any item is not available for hire or sale.

16. LAW

***Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.***